pho :
I arrived in British Airways to US for a two month stay. British airways lost both my checked in luggages. One luggage was returned in two days, but even after 14 days, there is no news about the second luggage. Yesterday they delivered a luggage, which was not mine and I refused to accept it. However now they claim they have delivered my luggage and the case is closed. Is there a legal way I can get British Airways to compensate me? The items in the bag are of much sentimental value as they include items I made with my own hands and in my free time for my grandsons in the US. Please share your experiences. Thank you
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{ 3 comments }
This is where you will probably find your luggage. The sad part is you’ll probably have to buy it back. They make lots of money off other people’s misfortune.
Unless you had travel protection, I don’t think you will be able to be compensated for the lost luggage. Although, no money can bring back the value of an item that holds sentimental value.
The airlines aren’t responsible for lost luggage, it is a part of air travel. That is why they recommend carrying anything important on with you. But, the best thing I can suggest is to continue to work with British Airways about your experience and see what they will be willing to do. At this point, I’m not sure what they will do.
All airlines have lost baggage policy.
They will pay a maximum of US$ 300 / – for the lost baggage, irrespective of its worth.
You should ensure that the case is not closed , take the bag back to their office, and make a claim.
The maximum you can get is US$ 300.00 – by policy and airline law.